now browsing by tag


The Power of an Apology


Last month I messed up. I mean REALLY messed up. Never mind what I did, but suffice it to say… It was bad. It was an error, not an omission, but should not have happened and it impacted a client’s book launch.

My client (let’s call her Rebecca) called to let me know that she was beside herself and she rightfully let me have it. She wanted her money back. She wanted my head on a platter. And then she wanted me to really suffer.

Today Rebecca is my happiest client and has just signed up for another 6 months of service.

What happened?

I apologized.

When Rebecca called up last week yelling, my first instinct was to defend myself. I wanted to explain that there were extenuating circumstances. Iwanted to remind her that she was just as much to blame.

But I bit back the urge to interrupt and fight back. I ignored the voice in my head telling me that it was not FAIR to be blamed. I listened to what she had to say and then I completely copped to it. No excuses, no defense. I took full responsibility and promised to do everything in my power to make it right.

As I apologized and made a commitment to fix what I could, I gave Rebecca the only thing I could at that moment… I honored her by admitting she was right to be upset without a defensive tone or throwing around passive-aggressive blame. In an instant, I was once again her partner and would work with her to make things right.

There is strength in admitting that we are wrong. No one is perfect. Admitting we are wrong without justification can help us lose our fear of imperfection. No matter how unfair we think it may be or what other circumstances are to blame, when something goes wrong, it is best to take a deep breath, look at the situation honestly and take responsibility for the parts of which you are responsible.

…. and then not do it again.


Job Security


Over the last few months, friends and family members have lost their jobs and double-digit percentage points off their retirement funds. While the financial losses are devastating, it is the emotional losses that are having the deepest impact.

These wonderful, intelligent, people invested their money in and spent their days working for other people’s companies. They believed in the comforting and well-advertised idea that fund managers would increase their wealth and that companies would reward their loyalty.

A few years ago, I traded my savings and retirement funds for the opportunity to start a small business. With that decision, I gave up any comfort my investments may have supplied and, instead, invested in my own future.

While friends and loved ones shook their heads in private while giving their unwavering support, they all wanted to know: “How are you going to deal with the insecurity of not having a real job?”

Today, it is easier to answer that question. I cannot be “downsized”. My portfolio cannot be halved. Today, my risks, hard work and efforts are not a guarantee of security, but the results are more firmly in my grasp than those working for others. A venture-capitalized board of directors will never again have power over my future.

The sad truth is, no one has a “real job” anymore. Real jobs have not existed for decades.